Shipping policy
Processing Time Orders are processed within 1-2 days of purchase.
Delivery Time (from dispatch)
- 🇬🇧 United Kingdom: 5-10 days
- 🇺🇸 United States: 7-12 days
- 🇨🇦 Canada: 7-13 days
- 🇦🇺 Australia: 8-13 days
While we aim for the shorter end of these windows, please allow the full timeframe before contacting us about a delayed order, as this accounts for customs clearance and carrier handling.
Shipping Costs
We offer free shipping on all orders — no hidden fees at checkout.
Customs and Import Charges
Orders under £135 (UK), $800 (US), $150 CAD (Canada), or $1,000 AUD (Australia) typically include all applicable charges at checkout, with no extra fees on delivery. In rare cases, the carrier may contact you regarding customs clearance — we're happy to assist if this happens.
Order Tracking
You'll receive a tracking number by email once your order ships. Please allow 2-4 days for tracking to update after dispatch.
Delayed or Missing Orders
If your order hasn't arrived within 20 days of dispatch, contact us at support.theluvrit@gmail.com and we'll investigate immediately.
Peak Season Disclaimer
Delivery times may be longer during peak seasons (Christmas, Black Friday) or due to customs delays beyond our control.