Shipping policy

Processing Time
Orders are processed within 1–2 business days of purchase.

Delivery Time
Standard delivery to the UK typically takes 7–14 business days from dispatch. While we aim for the shorter end of this window, please allow up to 14 business days before contacting us about a delayed order, as this accounts for customs clearance and carrier handling.

Shipping Costs
Shipping costs are calculated at checkout based on your order.

Customs and Import Charges
Orders under £135 typically include all applicable charges at checkout, with no extra fees on delivery. In rare cases, the carrier may contact you regarding customs clearance — we're happy to assist if this happens.

Order Tracking
You'll receive a tracking number by email once your order ships.

Delayed or Missing Orders
If your order hasn't arrived within 21 business days of dispatch, contact us at harryrachel1202@gmail.com and we'll investigate immediately.