Refund policy
We want you to love what you ordered. If something isn't right, here's how we handle it.
We offer a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible, your item must be unused, in its original condition, and in its original packaging. You'll also need your order number or proof of purchase.
To start a return, contact us at support.theluvrit@gmail.com. Please do not send items back without first requesting a return — items sent without prior approval will not be accepted. Once your return is approved, please ship the item back to us within 14 days, using a tracked shipping method — we're unable to issue a refund for items that don't arrive.
Change of Mind Returns
If you simply changed your mind (not due to a defect or an error on our part), the item must be returned to us in its original, unused condition before a refund can be issued. Return shipping costs are your responsibility. Once we receive and inspect the returned item, we'll notify you of the approval status.
If a return is declined upon inspection, we'll contact you to arrange either having the item shipped back to you at your own cost, or — if we don't hear back within 14 days — the item may be disposed of or donated.
Damages, Defects, and Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. To help us evaluate the issue quickly, please include clear photos or a short video showing the problem.
If the issue is confirmed to be a manufacturing defect, damage in transit, or an error on our part, we will offer — at our discretion — one of the following:
- A full refund
- A free replacement
- For items priced under £40 (or the approximate equivalent in your local currency, based on the individual item's price, not the total order value), a partial refund without requiring the item to be returned
We do not require customers to cover return shipping costs in these cases. If a manufacturing defect appears after the 30-day window, please still reach out — we handle these on a case-by-case basis.
Exceptions
For hygiene and safety reasons, we're unable to accept returns on items that have been used or are not in resalable condition, unless the item is faulty. We also reserve the right to decline a return or refund request if there is reasonable evidence of misuse or abuse of this policy.
Refunds
Once your return is received and inspected (or your claim is approved for non-return cases), we'll notify you of the outcome. If approved, refunds are issued to your original payment method within 5–10 days. Please note it may take additional time for your bank or card provider to process and post the refund.
Order Cancellations
If you'd like to cancel your order, please contact us as soon as possible after purchase. Orders that have already been shipped cannot be cancelled and will need to follow the return process above.
Your Rights Under Local Law
UK customers: This policy is in addition to your statutory rights under the Consumer Contracts Regulations 2013, which allow you to cancel your order within 14 days of receipt without giving a reason. Where these statutory rights differ from the above, your statutory rights take precedence.
Australian customers: This policy is in addition to your rights under the Australian Consumer Law, which guarantees a refund, repair, or replacement for goods with a major or minor failure. Nothing in this policy limits those rights.
Questions?
Contact us at support.theluvrit@gmail.com — we're happy to help.